NPS Survey: Would you recommend Heritage Bank Plc
NPS Survey
As an entirely Nigerian bank deeply rooted in the nation’s heritage, Heritage Bank is resolutely dedicated to fostering community growth. With its unmistakable Nigerian identity, Heritage Bank inherently understands how to propel the nation’s progress; being an integral part of its narrative.
The journey embarked upon by Heritage Bank is characterized by remarkable strides, as the bank consistently adapts alongside evolving banking practices and the dynamic landscape of financial transactions.
The driving impetus behind Heritage Bank’s endeavors is the triumph of its diverse clientele, whether they encompass sprawling enterprises or smaller-scale ventures. Engraved at the heart of the bank’s operations is its guiding principle: “create, preserve, and transfer wealth.” This encapsulates the institution’s unwavering commitment. Heritage Bank’s mission remains incomplete until each and every one of its esteemed customers is empowered to bequeath a legacy of prosperity to the subsequent generations.
NPS SURVEY
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NPS Survey Result
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ABOUT NPS Survey
NPS surveys divide your users into three categories based on the scale point they selected:
1) Promoters (9-10): Promoters are your customers who are loyal and enthusiastic about your organization and will continue buying and referring others.
2) Passives (7-8): Passives are generally satisfied customers, but lack the enthusiasm of Promoters. This group is vulnerable to competitive offerings and not immune to defection.
3) Detractors (0-6): Detractors are often unhappy and can diminish your brand through negative word of mouth.
Disclaimer: This Survey is an Independent Review
Please note that this survey is conducted as an independent review and is not affiliated with any particular company or organization. The opinions and views expressed in this survey are solely those of the participants and do not represent the official stance or perspective of any company. The purpose of this survey is to gather unbiased feedback and insights from respondents. Thank you for your participation.