Online Survey and Polling as a Service
We make use of online surveys as our medium of information gathering. Time for analysis is reduced to zero as result is instantaneous. We make survey interactive and at same time achieve testing of new products, an idea, Niche and customer segmentation and getting opinion from user.
Public Opinion Services
The result from completed surveys we perform can be instrumental to make decisions that is strategic, having knowing the mind of your potential business clients.
Organization Net Promoters Surveys (NPS)
How likely are you to recommend a company or brand to some. We intent creating an NPS for Nigerian company.
A 0-10 scale is used to measure which customers are promoters, passives & detractors.
Customers who score:
– 0-6 are considered detractors . They are likely to have a negative perception of your company, product or service or will less likely to spend money with your company)
– 7-8 are considered passives ; exhibit behaviour somewhere in between a promoter and detractor.
– 9-10 are considered to be promoters. They will have a positive perception of your company and likely to continue to purchase from your company and recommend them to their friends, family and even strangers.
NPS still an effective metric to assess the health of your customer experience and predict customer loyalty.
