Net Promoter Score (NPS)  Survey for Airtel Nigeria

This survey is a net promoter Score (NPS) survey for Airtel Nigeria. It main purpose is to find out how likely you are to recommend Airtel Nigeria services to your friend or anyone.

About Airtel Nigeria

Airtel Networks Limited, located in Lagos, Nigeria’s commercial nerve center, is a significant telecommunications services company. With a client base of more than 39.8 million, the telecom is among the top four mobile service providers in terms of subscribers. 2G, 3G, and 4G wireless services, as well as mobile commerce and enterprise services, are among the company’s product offerings.

Bharti Airtel Limited, Airtel’s parent firm, is a significant worldwide telecommunications business with operations in 16 Asian and African countries. The firm, which is headquartered in New Delhi, India, is among the top three mobile service providers in the world in terms of users. 2G, 3G, and 4G wireless services, mobile commerce, fixed line services, high-speed home internet, DTH, and enterprise services, including national and international long distance services to carriers, are among the company’s product offerings in India. It provides 2G, 3G, and 4G wireless services as well as mobile commerce in the remaining geographies. At the end of March 2018, Bharti Airtel had over 413 million subscribers throughout its operations.

Airtel has a network footprint in all of Nigeria’s states, local government areas, major cities, and villages. The company’s mobile networks serve more than 70% of Nigeria’s population, with a 3G coverage percentage of more than 41%. With over 332,042 retailers, the company’s distribution network spans over 40,000 retail establishments.

Airtel’s network carried over 420Tb (Terabytes) of data volume in the financial year 2016-17.

Airtel is well-known for its CSR initiatives, particularly the Adopt-a-School program, which aims to give a 360-degree approach to finding, nurturing, and developing the brains of poor children in public elementary schools.

Within its four adopted schools, Airtel has consistently intervened in areas such as health care, access to clean water, and several charity projects, as well as funding the Airtel Touching Lives program, a groundbreaking initiative designed to provide practical relief to the underprivileged, hard-to-reach, and downtrodden. While Airtel’s Adopt-a-School program and Touching Lives project have been huge successes, its Employee Volunteer Scheme has given its employees a way to directly impact the lives of people in the communities where it works.